Delivery Process Overview

We keep things simple and reliable from market to doorstep. Once you place your order, our kumprador partners pick out the goods fresh and right on the spot. After that, our delivery riders take over—making sure everything arrives safely, quickly, and just the way you wanted. Whether you’re ordering from the neighborhood palengke or your favorite stall, we stay hands-on and heart-first every step of the way. Real people, real care, real service.

1. Order the Product at Your Chosen Market

2. Our Kumprador will receive a copy of your order for processing

3. Delivery partner will pick-up and delivery to your address.

4. Receive your order.

Exchange or Return of Goods

We get it—sometimes things aren’t quite what you expected. If your order arrives with the wrong item, damaged goods, or anything else that doesn’t feel right, just let us know. We'll coordinate with our kumprador and rider partners to sort it out, fast and fair. Our team makes sure that your concerns are heard and handled with care, because at Kumprador.com, every customer matters and every purchase deserves satisfaction.

The product is not accepted back if:

  • 🕒 Reported too late – Requests made beyond the allowed time window (e.g., after 24 hours) may not qualify.
  • 📦 Items already used or opened – Once goods have been consumed or tampered with, we may not be able to take them back.
  • 🛍️ Change of mind – If the item was delivered correctly and in good condition, personal preference changes aren’t eligible.
  • 🥬 Perishable goods – Some fresh items like produce or cooked food may not be returnable due to safety and spoilage risks.
  • 🧾 No proof of concern – Missing photos or clear descriptions of the issue may lead to declined requests.
  • 🏷️ Wrong item ordered – If the mistake came from the customer’s side, we may not be able to process a return.
  • 🚫 Non-refundable categories – Certain items may be marked as non-returnable at checkout or due to hygiene policies.

FAQs

My order hasn't arrived yet. Where is it?

No worries! You can track your delivery in real time through our Delivery Rider’s Page—just head there to see your rider’s location and estimated arrival time. If things seem delayed or unusual, feel free to reach out and we’ll check in with your assigned kumprador and rider to make sure everything’s on track. We’ve got your back every step of the way!

Do you deliver on public holidays?

Yes, we do! We know essentials don’t take a break, so our kumpradors and riders are ready to serve even on public holidays. Just a heads-up: deliveries on these special days may come with an additional Holiday Premium to support our hardworking team. Rest assured, every order is handled with care—no matter the calendar.

Do you delivery to my place?

Chances are, yes we do! Our standard delivery covers areas within a 7 to 10 km radius from our partner markets. For locations a bit farther—up to 15 km—we offer Long Distance Delivery, just keep in mind that perishable items aren't ideal for those extended routes.

Is same-day delivery available on all orders?

Yes—just place your order before 3:00 PM and you’re good to go for same-day delivery! Orders made after the cut-off will be delivered the next day. This helps our kumpradors and riders pick and deliver your items fresh and on time. So if you’re planning ahead for dinner or restocking essentials, just keep the clock in mind!

Do I need to be there to sign for delivery?

Ideally, yes—it’s best if someone can personally receive the order. But we understand you might not always be around. In cases like that, you can leave a note for the receiver or simply send a quick text message to let them know the delivery’s on its way. With your permission, our rider may also take a photo of the receiver as proof. Whether it’s you, a family member, or a trusted neighbor, we’ll make sure your items are safely handed over.